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Refund & Returns

Refund Policy

Once your item is returned in its original unopened package, carton or container within 14 days of receipt, you will receive a full refund of your purchase price minus the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 20% restock fee.


All Flooring Online will process your refund after receiving and inspecting the return. You can expect to receive your refund within two to four weeks after shipping your item back to us. You will be contacted once refund is being made. Refunds shall be issued in the same form of payment as was used to make your purchase.


All returned items are inspected upon receipt. If the item has been opened or shows signs of soil, damage, or wear you may be subject to a partial refund and/or charges for both original shipping and return costs.


Shipping Charges and Restock Fees: 

All Flooring Online shall cover the return shipping charges and restock fees under the following conditions:

  • Defective merchandise received
  • Merchandise damaged in transit
  • Incorrect shipment received due to our error


If you decide to return your purchase for a full refund, you will be responsible for paying the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 25% restock fee. 

Return Policy

All Flooring Online is committed to customer satisfaction


As always, we want our customers to have the best experience possible. If you are unhappy with your flooring, the following terms and conditions apply when proceeding with a return.


All returns require a Return Authorization Number (RA). Customers must contact All Flooring Online to obtain a Return Authorization Number within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed, and a return cannot be authorized.


Items must be returned in new and unused condition. Credit will not be issued for any opened or damaged merchandise.  The customer is responsible for securely packaging the return merchandise to ensure safe transportation. If the returned material is damaged during transit, the return will not be processed, and no credit will be issued.


NOTE: Minimum requirement for Return Authorization is 250 square feet of flooring product. Allflooringonline.com cannot authorize a return on less than 250 square feet of any flooring. Policy minimum updated April 2024.


Bulk Items: Product must be returned in the original container with all individual items unopened. 

How to Return an Item

If you decide to return an item for any reason, we want to hear from you. Simply contact us or call us at 1-800-123-4567. You will be greeted by an account manager who will assist you in proceeding with your return.


All returns require a Return Authorization Number (RA). Customers must call All Flooring Online to obtain a Return Authorization Number within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed and a return cannot be authorized.


Once you receive your Return Authorization Number, it is very important to clearly reference your RA# on the outside of the package. This number is used internally to track your return to ensure your credit is promptly issued.


AllFlooringOnline.com will coordinate a pick up for the merchandise being returned.


NOTE: ALL RETURNS MUST HAVE AN RA NUMBER. ALL OTHERS WILL NOT BE ACCEPTED

Non-Returnable Items

NOTE: We can accept a return on 250 square feet or more. AllFlooringOnline.com cannot authorize a return on less than 250 square feet of any flooring.


  • Items that have been unboxed, installed, soiled, damaged or used
    Installation is considered full acceptance of the material in the condition it was received.
  • Accessories (Transition molding pieces, Underlayment, Floor Care Products, Installation kits, etc.)
  • "Final Sale" or "Clearance" items
  • Discounted items and special offerings
  • Other selected items, as noted on the product description page
  • Special order, custom-made or cut roll merchandise
  • Items delivered over 14 days
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